The Importance of Unified Communication in the Mortgage Business

The mortgage industry relies on clear communication to stay productive. In the modern era, when remote working situations are widely prevalent, communication is more important – and more challenging – than ever. Unified communications services help enterprises stay connected across distances and platforms. Tekie Geek provides managed IT and other services for businesses in New York and New Jersey. Here, we discuss how managed IT services can benefit your mortgage business with channel versatility, seamless transitions, records, and robust security.

What Is Unified Communication?

Unified communication, also known as Unified Communication as a Service (UCaaS), is a service provided by managed service providers (MSPs). These are third-party companies like Tekie Geek that manage information technology for client organizations. MSPs can be contracted for co-managed IT to supplement the client’s existing IT staff; or they can manage everything, allowing organizations to entirely outsource their IT needs.

Services offered by MSPs are varied and often customized to the client’s unique operational requirements. They frequently include:

Alongside these services, MSPs also offer unified communications: a comprehensive approach to streamline day-to-day communications. It addresses email, instant messaging, voice and video conferencing, and more, to keep employees connected while in a remote working situation. The goal is to boost collaboration, improve flexibility, and eliminate complications for enhanced productivity at competitive prices.

Improved Collaboration

Modern business rarely takes place solely in the office. Digital technology has introduced more flexibility than ever in where people can work – and it invites new challenges as well. Whether employees are traveling for business or working from home, they need to communicate with one another effectively.

Unified communication services allow improved coordination between employees in different locations. For example, if a team is working on a mortgage application, they can use unified communication to collaborate. They can share documents, make real-time changes, share feedback, and make decisions, regardless of their locations. Communication is quick and easy, allowing for reduced downtime and improved productivity across the board.

It also enables seamless transitions between forms of communication. Employees can send an urgent question via direct messaging, share relevant files in an email, and then open a voice call to discuss the issue and determine a solution, keeping your process as fluid online as in the office.

Communication Security

Security is essential in the mortgage industry. Financial information is often sensitive, and even minor leaks can be devastating for the company and clients alike. Financial institutions are also frequent targets for hacks, phishing, and digital scams, due to the potential payout.

With unified communication, companies can tighten their information security. Unified communication services use a variety of tools to protect financial information from unauthorized access. Some commonly-used security protocols include:

By relying on a managed service provider to maximize communication security, mortgage businesses can enjoy greater peace of mind in remote, hybrid, or travel working situations. Sensitive information, conversations, and even files can be shared without major risk of hacking; and when an attack does occur, companies can trust their MSP to eliminate the threat and ensure business continuity.

In-Depth Documentation

The entire financial industry requires thorough documentation, and mortgage companies are no different. When a customer inquires about their account, or when a question arises regarding insurance, mortgage companies need to be able to access previous communications for confirmation. Also, compliance regulations require comprehensive documentation to eliminate confusion and fraud.

Unified communication services keep documentation simple. Employee and client conversations are automatically recorded and stored by the system, so companies don’t need to worry about managing the recording themselves. When data needs to be retrieved, your managed service provider can set up storage for easy access. Companies can control who can access information while keeping the retrieval process simple and available from anywhere in a vital balance between convenience and security.

Versatility and Flexibility

Different communication systems are best suited to different applications. While detailed communication and file sharing are best done over email, for example, instant messaging is superior for relaying urgent concerns that require a prompt response. Voice and video conferencing, meanwhile, are ideal for real-time discussion and decision-making. Unified communication services ensure that all needs are met by offering a variety of communication channels, including:

With multiple options available, financial institutions can choose the right channel for each situation. Feature-rich interfaces offer additional customizability, and cross-platform compatibility enables seamless communication using a variety of devices. Employees can also switch smoothly between channels. This creates an effortless and integrated experience, eliminating frustration while improving efficiency by providing the tools necessary for every situation.

Cost-Effective Solutions

Finally, unified communications from an MSP are often the most cost-effective solution. On-premises hardware is expensive to purchase, maintain, and upgrade. It also requires appropriate space for storage, which can impact rental costs. For companies that cannot maintain on-site technology, one alternative is to invest in expensive monthly subscriptions for external servers or services. When complications arise or the system goes down, customers must wait for the service provider to respond. They cannot trust their business to be prioritized.

An MSP offers all communications services as a single package, eliminating the need for multiple subscriptions. Services are managed in the cloud, eliminating expensive and delicate hardware. Companies can conserve resources to be allocated elsewhere. And when problems arise, companies can rely on their MSP to provide prompt service and bring them back online as soon as possible.

Improve Your Mortgage Business Operations With Managed IT Services

If your mortgage business uses remote or hybrid working situations, keep your employees connected with Tekie Geek. Our team of IT superheroes offers managed IT services for business clients throughout New York and New Jersey. We have extensive experience working with financial and mortgage companies, so we’re familiar with their unique documentation and security needs. Contact us now for more information and insights into how we can help your business thrive.

‍