Unified Communications Are Vital to a Successful IT Strategy

For those who rely on technology to get their work done, few things can be more crippling for your team than poor communication. Whether your team members are working on different sides of the office, on separate floors, or in different states or countries, strong communication is key to reaching your company goals. That’s why unified communications (UC) are such a helpful part of today’s working world.

The team at Tekie Geek can help businesses in New York and New Jersey get the telecommunications they need to connect with clients, customers, and colleagues. Let’s explore more of what UC has to offer.

What Are Unified Communications?

No matter what type of business you work in, you’ll need to stay connected. While many businesses rely on phone lines, email messaging, and chatbots to communicate, unified communications provide a convenient alternative. Unified communication refers to the use of multiple enterprise communication tools through a single interface. This presents a streamlined communication system that helps both the employees and those they’re trying to connect with.

Unified communications solutions allow users to switch between different forms of communication within a single session. This means a conversation may start as an online chat, but, as the need arises, can switch to a video conference with a click. This prevents the need to end the conversation in one area only to restart it in another. Unified communications can seamlessly switch between devices as well, meaning your desktop, laptop, smartphone, and tablet can all be connected. UC can also be used to help centralize data and resources when paired with a third-party business application.

What Is Involved with Unified Communications?

These communication systems may include a range of different tools based on your company’s needs. However, a full UC platform may offer the following tools:

To maintain a dependable communication system, a business may need a single or multivendor UC platform or server and a private branch exchange, which may be cloud-based or traditional IP-based. User-facing tools like phones, cameras, microphones, and headsets will be necessary to allow workers different modes of communication. You may also integrate a multipoint control unit or video bridge to allow video conferencing with three or more endpoints.

Why Use Unified Communications?

Unified communications help your business, including customers or clients and employees, in several ways. These include:

Convenience

Maybe the most noticeable impact of UC is that it allows increased flexibility when it comes to communications and connectivity. No longer will customers need to end a chat and pick up the phone to get further assistance. It is also helpful for employees who simply need a new medium to help those on the other end. Being able to enter screen sharing with a simple click makes it much easier to effectively communicate on-screen issues.

Versatility

Using unified communications allows your team to handle questions and concerns in whichever way works most effectively. This means they can use their desktop, laptop, or mobile devices to manage telecommunications, helping them get things done even when they’re not at the office. This is particularly helpful if your business has a global reach, allowing team members to accept urgent client communications in the early morning or late-night hours.

Cost

Organizing your team and any devices and platforms that are necessary for effective communication can be difficult and costly. Choosing a single communications platform helps cut down on costs because you won’t have to maintain various systems, pay for unnecessary business applications, or pay for tech support systems that are needed when using multiple platforms.

Improved Collaboration

Internal communication is easier when using a UC platform. This helps productivity and keeps your team on the same page. This is also great because it allows those who are in the office and those working remotely to collaborate on projects.

Security

When using a single platform, it will be easier for IT services to create standardized security policies. It is also easier to manage security patches and make updates.

Our Services

Tekie Geek provides a wide range of IT services, which includes helping small-to-medium-size businesses get the unified communications services they need. We strive to create a communications solution that works for each client’s specific needs. Our unified communications services include special features that help make daily tasks go smoothly.

We provide email solutions to help get your email service streamlined. We also offer cloud-based VoIP solutions, meaning you won’t have to pay for a traditional phone line, which helps those working remotely join in on calls. You can enjoy instant messaging services to quickly handle communications and conference room solutions to assist during important calls with partners and customers.

Tekie Geek also enables remote file access and convenient cloud management. Perhaps most importantly, we emphasize cybersecurity because we know how important keeping your information private is to you and your clients.

Reach Out to Us Today for Unified Communications

If you’re ready to make the switch to unified communications, look to the experienced IT superheroes at Tekie Geek. We provide a wide selection of core IT services to help businesses in New York and New Jersey focus on what matters most. Our team is dedicated to assisting each client in finding the right services for their business needs, helping them achieve success. This personal approach has helped Tekie Geek set itself apart, creating the great reputation we have today. If you’re interested in UC or any of our other services, contact us today or schedule a free consultation.

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